/* Wincall CRM — identité : bleu nuit du logo, cyan du "W", surface claire pour les longues journées */
:root{
  --night:#0A111E; --night-2:#111B2E; --night-3:#1A2740; --line-dark:#24334F;
  --cyan:#0AA8F0; --cyan-soft:#E3F4FD; --cyan-ink:#0479B3;
  --paper:#F4F6F9; --card:#FFFFFF; --ink:#0F1A2B; --ink-2:#4A5872; --ink-3:#8492A8; --line:#E2E7EF;
  --ok:#14966A; --ok-soft:#E2F5EE; --warn:#C98400; --warn-soft:#FFF4DC; --bad:#D0402F; --bad-soft:#FDE9E6; --violet:#7357D8;
  --r:10px; --shadow:0 1px 2px rgba(15,26,43,.06),0 4px 14px rgba(15,26,43,.05);
  --f-display:'Sora',system-ui,sans-serif; --f-body:'Manrope',system-ui,sans-serif; --f-mono:'IBM Plex Mono',ui-monospace,monospace;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:var(--f-body);font-size:14px;color:var(--ink);background:var(--paper);-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
a{color:var(--cyan-ink)}
.mono{font-family:var(--f-mono);font-feature-settings:"zero"}
h1,h2,h3{font-family:var(--f-display);letter-spacing:-.01em;margin:0}
:focus-visible{outline:2px solid var(--cyan);outline-offset:2px}
.hidden{display:none!important}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

/* ---------- Connexion ---------- */
.login{min-height:100vh;display:grid;grid-template-columns:1.15fr 1fr;background:var(--night)}
.login-art{position:relative;background:url(banner.jpg) center/cover;overflow:hidden}
.login-art::after{content:"";position:absolute;inset:0;background:linear-gradient(90deg,rgba(10,17,30,.15),rgba(10,17,30,.9))}
.login-art .tag{position:absolute;left:44px;bottom:40px;z-index:1;color:#cfe9fb;font-family:var(--f-mono);font-size:12px;letter-spacing:.14em;text-transform:uppercase}
.login-panel{display:flex;flex-direction:column;justify-content:center;padding:48px clamp(28px,6vw,96px);color:#E8EEF7}
.login-panel img{width:150px;margin:0 0 34px -8px}
.login-panel h1{font-size:28px;font-weight:600;color:#fff;margin-bottom:6px}
.login-panel p{color:#90A3BF;margin:0 0 28px}
.login-panel label{display:block;font-size:12px;color:#90A3BF;margin:14px 0 6px;letter-spacing:.04em}
.login-panel input{width:100%;padding:13px 14px;border-radius:8px;border:1px solid var(--line-dark);background:var(--night-2);color:#fff;font-size:15px}
.login-panel input:focus{border-color:var(--cyan);outline:none}
.login-panel .btn{margin-top:22px;width:100%;padding:13px;font-size:15px}
.login-err{color:#FF8A7A;min-height:20px;margin-top:12px;font-size:13px}
@media(max-width:860px){.login{grid-template-columns:1fr}.login-art{display:none}}

/* ---------- Coque ---------- */
.shell{display:grid;grid-template-columns:220px 1fr;min-height:100vh}
.side{background:var(--night);color:#C5D2E6;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.side .brand{display:flex;align-items:center;gap:10px;padding:18px 18px 14px}
.side .brand img{width:38px}
.side .brand b{font-family:var(--f-display);color:#fff;font-size:16px;letter-spacing:.06em}
.side .brand small{display:block;font-size:10px;color:#6F84A3;letter-spacing:.16em}
.nav{flex:1;overflow:auto;padding:6px 10px}
.nav .grp{font-size:10px;letter-spacing:.16em;color:#5D7190;text-transform:uppercase;margin:16px 10px 6px}
.nav button{display:flex;width:100%;align-items:center;gap:10px;padding:9px 10px;border:0;background:none;border-radius:7px;color:#C5D2E6;cursor:pointer;text-align:left;font-weight:500}
.nav button:hover{background:var(--night-2)}
.nav button.on{background:var(--night-3);color:#fff;box-shadow:inset 3px 0 0 var(--cyan)}
.nav .ico{width:18px;text-align:center;opacity:.8}
.side .me{border-top:1px solid var(--line-dark);padding:12px 14px;font-size:12px}
.side .me b{color:#fff;display:block;font-size:13px}
.side .me button{margin-top:8px}
.main{min-width:0;display:flex;flex-direction:column}
.topbar{height:56px;display:flex;align-items:center;gap:14px;padding:0 22px;background:var(--card);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.topbar h2{font-size:17px;font-weight:600}
.topbar .sp{flex:1}
.page{padding:22px;min-width:0}

/* ---------- Composants ---------- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid transparent;border-radius:8px;padding:8px 14px;font-weight:600;cursor:pointer;background:var(--cyan);color:#fff;white-space:nowrap}
.btn:hover{filter:brightness(1.06)}
.btn:disabled{opacity:.45;cursor:not-allowed}
.btn.ghost{background:transparent;color:var(--ink);border-color:var(--line)}
.btn.ghost:hover{background:var(--paper)}
.btn.dark{background:var(--night-3);color:#fff}
.btn.ok{background:var(--ok)}.btn.bad{background:var(--bad)}.btn.warn{background:var(--warn)}
.btn.sm{padding:5px 10px;font-size:12.5px}
.side .btn.ghost{color:#C5D2E6;border-color:var(--line-dark)}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow)}
.card>.hd{display:flex;align-items:center;gap:10px;padding:12px 16px;border-bottom:1px solid var(--line)}
.card>.hd h3{font-size:14px;font-weight:600}
.card>.bd{padding:16px}
.grid{display:grid;gap:16px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))}.g3{grid-template-columns:repeat(3,minmax(0,1fr))}.g4{grid-template-columns:repeat(4,minmax(0,1fr))}
@media(max-width:1100px){.g3,.g4{grid-template-columns:repeat(2,minmax(0,1fr))}}
.field{display:flex;flex-direction:column;gap:5px;margin-bottom:12px}
.field>span{font-size:12px;color:var(--ink-2);font-weight:600}
input.in,select.in,textarea.in{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:7px;background:#fff}
input.in:focus,select.in:focus,textarea.in:focus{border-color:var(--cyan);outline:none;box-shadow:0 0 0 3px var(--cyan-soft)}
textarea.in{resize:vertical;min-height:70px}
.chk{display:flex;align-items:center;gap:8px;margin:5px 0;cursor:pointer}
.pill{display:inline-flex;align-items:center;gap:5px;padding:2px 9px;border-radius:99px;font-size:11.5px;font-weight:700;background:var(--paper);color:var(--ink-2);white-space:nowrap}
.pill.ok{background:var(--ok-soft);color:var(--ok)}.pill.warn{background:var(--warn-soft);color:var(--warn)}.pill.bad{background:var(--bad-soft);color:var(--bad)}.pill.cy{background:var(--cyan-soft);color:var(--cyan-ink)}
.dot{width:8px;height:8px;border-radius:50%;display:inline-block;background:var(--ink-3)}
table.t{width:100%;border-collapse:collapse;font-size:13px}
table.t th{text-align:left;font-size:11px;letter-spacing:.06em;text-transform:uppercase;color:var(--ink-3);font-weight:700;padding:8px 10px;border-bottom:1px solid var(--line);background:#FAFBFD;position:sticky;top:0}
table.t td{padding:8px 10px;border-bottom:1px solid var(--line);vertical-align:top}
table.t tr:hover td{background:#FAFBFD}
.tbl-wrap{overflow:auto;max-height:65vh}
.kpi{padding:16px}
.kpi .v{font-family:var(--f-display);font-size:28px;font-weight:600}
.kpi .l{color:var(--ink-2);font-size:12.5px}
.muted{color:var(--ink-3)}.small{font-size:12px}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.toast{position:fixed;right:20px;bottom:20px;z-index:99;background:var(--night);color:#fff;padding:12px 16px;border-radius:9px;box-shadow:0 8px 30px rgba(0,0,0,.25);max-width:420px;animation:up .2s ease}
.toast.err{background:var(--bad)}
@keyframes up{from{transform:translateY(8px);opacity:0}}
.modal-bg{position:fixed;inset:0;background:rgba(10,17,30,.55);display:flex;align-items:center;justify-content:center;z-index:50;padding:20px}
.modal{background:#fff;border-radius:12px;width:min(640px,100%);max-height:90vh;overflow:auto;box-shadow:0 20px 60px rgba(0,0,0,.3)}
.modal .hd{padding:16px 20px;border-bottom:1px solid var(--line);display:flex;align-items:center}
.modal .hd h3{flex:1;font-size:16px}
.modal .bd{padding:18px 20px}
.modal .ft{padding:14px 20px;border-top:1px solid var(--line);display:flex;gap:10px;justify-content:flex-end}
.empty{padding:50px 20px;text-align:center;color:var(--ink-2)}
.empty h3{font-size:18px;margin-bottom:8px;color:var(--ink)}

/* ---------- Poste agent ---------- */
.ws{display:grid;grid-template-columns:minmax(300px,0.95fr) minmax(360px,1.25fr) 290px;gap:14px;align-items:start}
@media(max-width:1280px){.ws{grid-template-columns:minmax(280px,1fr) minmax(320px,1.2fr)}.ws .rail{grid-column:1/-1}}
.fiche-hd{background:var(--night);color:#fff;border-radius:var(--r) var(--r) 0 0;padding:14px 16px}
.fiche-hd .rs{font-family:var(--f-display);font-size:18px;font-weight:600;line-height:1.25}
.fiche-hd .sub{font-size:12px;color:#8FA6C6;margin-top:4px;display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.fiche-hd .pill{background:var(--night-3);color:#BFD3EE}
.fiche-hd .pill.cible{background:rgba(10,168,240,.18);color:#7FD3FF}
.kv{display:grid;grid-template-columns:110px 1fr;gap:6px 10px;font-size:13px}
.kv dt{color:var(--ink-3);font-size:12px;padding-top:2px}
.kv dd{margin:0;word-break:break-word}
.kv input.in{padding:5px 8px}
.comment-box{border-left:3px solid var(--warn);background:var(--warn-soft);padding:8px 10px;border-radius:0 7px 7px 0;font-size:12.8px;white-space:pre-wrap;max-height:180px;overflow:auto}
.comment-box.blue{border-color:var(--cyan);background:var(--cyan-soft)}
.sec-t{font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-3);font-weight:700;margin:14px 0 6px}
.hist{font-size:12.5px;max-height:220px;overflow:auto}
.hist div{padding:6px 0;border-bottom:1px dashed var(--line)}
.script{font-size:14px;line-height:1.6;max-height:calc(100vh - 210px);overflow:auto;padding:4px 18px 18px}
.script h3{font-size:13px;letter-spacing:.1em;text-transform:uppercase;color:var(--cyan-ink);margin:18px 0 6px}
.script .note{background:var(--paper);border-radius:7px;padding:8px 10px;font-size:13px;color:var(--ink-2)}
.script .note.red{background:var(--bad-soft);color:var(--bad);font-weight:600}
.script .fieldref{display:inline-block;background:var(--cyan-soft);color:var(--cyan-ink);border-radius:5px;padding:0 7px;font-weight:700;font-size:12px;cursor:pointer}
.script ul.refs li{margin-bottom:4px}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);padding:0 10px}
.tabs button{border:0;background:none;padding:11px 12px;font-weight:600;color:var(--ink-3);cursor:pointer;border-bottom:2px solid transparent}
.tabs button.on{color:var(--ink);border-color:var(--cyan)}
.qgrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:6px}
.q{border:1px solid var(--line);background:#fff;border-radius:7px;padding:8px 9px;text-align:left;cursor:pointer;font-size:12.5px;font-weight:600;display:flex;gap:7px;align-items:center;line-height:1.25}
.q:hover{border-color:var(--ink-3)}
.q.on{outline:2px solid var(--cyan);border-color:var(--cyan);background:var(--cyan-soft)}
.q i{width:9px;height:9px;border-radius:3px;flex:none}
.qgrp{font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-3);font-weight:700;margin:12px 0 6px;grid-column:1/-1}

/* Rail téléphone — signature : la console sombre avec le clavier qui fonctionne */
.rail{background:var(--night);color:#DCE6F5;border-radius:14px;padding:14px;position:sticky;top:70px}
.line{display:flex;align-items:center;gap:10px;background:var(--night-2);border:1px solid var(--line-dark);border-radius:10px;padding:10px 12px}
.line .led{width:10px;height:10px;border-radius:50%;background:#4A5C7A}
.line.ring .led{background:var(--warn);animation:pulse 1s infinite}
.line.live .led{background:#2BD49A;box-shadow:0 0 0 4px rgba(43,212,154,.18)}
@keyframes pulse{50%{opacity:.3}}
.line .st{flex:1;font-size:12px;color:#8FA6C6}
.line .st b{display:block;color:#fff;font-size:13px}
.line .tm{font-family:var(--f-mono);font-size:20px;color:#fff}
.num{margin:12px 0 8px;display:flex;gap:6px}
.num select,.num input{flex:1;min-width:0;background:var(--night-2);border:1px solid var(--line-dark);color:#fff;border-radius:8px;padding:9px 10px;font-family:var(--f-mono);font-size:15px}
.callbtn{width:100%;padding:13px;border-radius:10px;border:0;font-weight:700;font-size:15px;cursor:pointer;background:#16B37E;color:#fff;letter-spacing:.02em}
.callbtn.hang{background:var(--bad)}
.callbtn:disabled{opacity:.4;cursor:not-allowed}
.pad{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin-top:12px}
.pad button{aspect-ratio:1.55;border:1px solid var(--line-dark);background:var(--night-2);color:#fff;border-radius:10px;font-family:var(--f-mono);font-size:20px;cursor:pointer;display:flex;flex-direction:column;align-items:center;justify-content:center;line-height:1}
.pad button small{font-family:var(--f-body);font-size:8.5px;letter-spacing:.14em;color:#6F84A3;margin-top:3px}
.pad button:active,.pad button.hit{background:var(--cyan);border-color:var(--cyan)}
.pad-sent{font-family:var(--f-mono);min-height:20px;margin-top:8px;color:#7FD3FF;font-size:13px;letter-spacing:.2em;word-break:break-all}
.rail .ctl{display:grid;grid-template-columns:1fr 1fr;gap:7px;margin-top:10px}
.rail .ctl button{background:var(--night-2);border:1px solid var(--line-dark);color:#DCE6F5;border-radius:8px;padding:8px;font-size:12px;font-weight:600;cursor:pointer}
.rail .ctl button.on{background:var(--warn);border-color:var(--warn);color:#fff}
.rail .sipst{font-size:11px;color:#6F84A3;margin-top:12px;display:flex;align-items:center;gap:6px}
.rail .sipst .dot.ok{background:#2BD49A}.rail .sipst .dot.ko{background:var(--bad)}.rail .sipst .dot.demo{background:var(--warn)}
.pausebar{display:flex;gap:6px}
.pausebar button{border:1px solid var(--line);background:#fff;border-radius:99px;padding:6px 12px;font-size:12.5px;font-weight:600;cursor:pointer}
.pausebar button.on{background:var(--warn);color:#fff;border-color:var(--warn)}
.aibox{border:1px solid #CFE7F7;background:linear-gradient(180deg,#F3FAFF,#fff);border-radius:var(--r);padding:12px;margin-top:12px}
.aibox .it{padding:7px 0;border-bottom:1px dashed #D6E8F5;font-size:13px}
.aibox .it b{font-size:10.5px;letter-spacing:.1em;text-transform:uppercase;color:var(--cyan-ink);display:block}
.incoming{position:fixed;top:70px;right:20px;z-index:60;width:340px;background:var(--night);color:#fff;border-radius:14px;padding:16px;box-shadow:0 20px 50px rgba(0,0,0,.35);border:1px solid var(--cyan)}
.state-card{display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--line);border-radius:9px;background:#fff}
.state-card .nm{flex:1;font-weight:600}
.bar{height:8px;background:var(--paper);border-radius:99px;overflow:hidden}
.bar i{display:block;height:100%;background:var(--cyan)}
.imp-res{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}
.imp-res div{background:var(--paper);border-radius:9px;padding:10px}
.imp-res b{font-family:var(--f-display);font-size:22px;display:block}
.drop{border:2px dashed var(--line);border-radius:12px;padding:30px;text-align:center;cursor:pointer;background:#FAFBFD}
.drop.over{border-color:var(--cyan);background:var(--cyan-soft)}